Our Guarantee to You



100% SATISFACTION GUARANTEE

We guarantee that if you are unsatisfied with our level of service, you can end the exclusive contract at any time. Our aim is to ensure that every person we deal with will receive first class customer service with the most exceptional results, to make a difference and to help make your transactions less time consuming ​and less stressful.


PREPARATION AND PRESENTATION IS KEY

​Our service starts even before your property is listed.  ​We'll help you with the preparation and presentation of your property before listing it on the market.  We’ll suggest and prepare a Repairs and Maintenance Plan and ​help style the property to enhance its ​look and presentation ​to help maximise the value of your property.


TAILORED MARKETING TO SUIT YOUR PROPERTY

​The goal when marketing your home is to gain as much exposure in the market as possible. Increased exposure in the housing market will put your home in front of the greatest number of potential buyers/tenants. We will ​​personally tailor a marketing campaign to best suit your property and ​generate maximum exposure ​for enquiries.


GET THE PRICE RIGHT

We prepare a thorough market analysis, we are honest about expected results at different price points.  A property listed competitively will attract more interest and increase the chance of getting competitive offers and may even sell for over the guide price.


APPOINTMENTS THAT SUITS YOU

​We will mutually agree on open house, private inspections and appointments times that best suit you and ​your busy schedule with prime times guaranteed to maximise attendance.  ​These can be held any day of the week!


SWIFT RESPONSE TIMES

​All buyer enquiries will be registered on the day they are received. We keep ongoing contact with all interested buyers or tenants until the best possible results and price are ​achieved. We will ​answer all your concerns about selling, buying, management and all ​property related matters.


SEASONED NEGOTIATION SKILLS

​​Our presence, as your skilled negotiator ensures your property receives the attention and time required to achieve the very best price, not just the quickest sale or letting.


NO LOCK IN CONTRACTS

​You will not be locked into a long, exclusive authority that leaves you stuck with an agency you are not happy working with. If you are not happy, you can terminate our agreement at any time with 14 days written notice.


COMMUNICATION AND FEEDBACK

You will ​always receive honest and transparent feedback with all offers submitted to you for your consideration. You will ​receive ​an update immediately after each Open House or Inspection throughout the campaign and a ​detailed activity reports will be ​emailed to show you all activity - from who is interested, ​at what level, ​to who is not and the reasons why.


OUR TEAM

​We are passionate about people and property and our knowledgeable, professional and enthusiastic approach will consistently exceed your expectations.  Our agents have a solid understanding of the sales, buying and management process and are property owners ​​themselves. We will always have your back and ​make things easy because ​we believe customer is King!


MOST IMPORTANTLY - MAKING SURE YOU’RE HAPPY

We put ​great value ​in creating strong, lifetime relationships with clients and believe it’s always important to go above and beyond our client’s expectation ensuring they ​are always happy.  Our level of service and detail will not only give you comfort but will assist you in setting and achieving your real estate goals.